Customer Service for Scaling Companies

October 19th  |  9–10:30AM  |  CIE HotHouse  |  Free

Fast growing companies have their hands full building their in-demand products/services and serving their rapidly expanding client base. What’s often left behind is capturing knowledge held by founders and early hires who know their business clients and the processes involved in delivering a delightful experience post-sale. This investment — a set of practical, low effort steps — will help you scale beyond your current team to avoid a knowledge bottleneck that risks both employee and client satisfaction.

Christi Hale has spent her 30+ year career working in high-growth technology companies with a relentless commitment to customer delight and helping client-facing teams succeed. She currently serves as Director of Operations for Land Gorilla, a leading technology provider of construction loan management software.