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Customer Service for Scaling Companies

CIE HotHouse + Zoom 872 Higuera St, San Luis Obispo

October 19th  |  9–10:30AM  |  CIE HotHouse  |  Free Fast growing companies have their hands full building their in-demand products/services and serving their rapidly expanding client base. What's often left behind is capturing knowledge held by founders and early hires who know their business clients and the processes involved in delivering a delightful experience post-sale. This investment -- a set of practical, low effort steps -- will help you scale beyond your current team to avoid a knowledge bottleneck that risks both employee and client satisfaction. Christi Hale has spent her 30+ year career working in high-growth technology companies with a relentless commitment to customer delight and helping client-facing teams succeed. She currently serves as Director of Operations for Land Gorilla, a leading technology provider of construction loan management software. REGISTER

SBDC: Coffee and Conversation with AngelCon 2022 Winners

CIE HotHouse + Zoom 872 Higuera St, San Luis Obispo

The winners of AngelCon 2022 will join us this month to talk about their journey after winning a total of $205K in equity investment. Acre Cloud - Winner ($135,000) AcreCloud’s farm-management platform offers growers and contractors customized control over their operations, extensive auditing capabilities, and access to new products, such as AcrePay and AcreAnalytics. It is the rare marriage of fintech and agtech. Novocuff - Runner-Up ($70,000) According to the World Health Organization (WHO), preterm birth complications were responsible for approximately 1 million deaths in 2015. Novocuff is designing a minimally invasive, non-surgical device that will help prevent preterm birth. REGISTER

Free

SCORE: Year-End Tax Planning for Your Business

Zoom

With the final quarter of the year still ahead, learn what actions you can take to that can favorably impact your bottom line and your tax bill for 2022. Learn about big changes made by the Consolidated Appropriations Act, 2022, and other legislation, as well IRS pronouncements, that relate to your employees, your customers, your equipment, and your operations. Whether you work with a CPA or go it alone, learn which tax breaks apply to you and how to nail them down now before times runs out. In this webinar, you will learn: Year-end actions to reduce your 2022 tax bill Best business practices to avoid problems with the IRS Strategies for potential tax changes still to come Necessary actions to get ready for 2023 ABOUT THE PRESENTER(S) Barbara Weltman is a small business expert, prolific author and trusted advocate for small businesses and entrepreneurs. She also serves on the advisory board of the Small Business & Entrepreneurship Council. Barbara Weltman Small Business Expert, Big Ideas for Small Business®. REGISTER

Free