Register In today's competitive culinary landscape, outstanding food alone is no longer sufficient to ensure the success of a restaurant. Exceptional service and hospitality are the cornerstones of a memorable dining experience that keeps customers coming back. This workshop is a dynamic and immersive training workshop designed to empower restaurant owners, managers, and staff with the tools and knowledge to elevate their hospitality game to new heights. Key Workshop Highlights: Customer-Centric Service: Explore the principles of customer-centric service that go beyond simply taking orders and delivering food. Understand the art of actively listening, anticipating needs, and exceeding expectations. Effective Communication: Master the art of effective communication, from greeting guests to handling complaints with grace and professionalism. Understand the power of body language, tone, and words in creating a positive interaction. Team Building and Leadership: Discover how to build a cohesive and motivated team that shares a passion for exceptional hospitality. Learn leadership strategies to inspire your staff to consistently deliver outstanding service. Crisis Management and Problem-Solving: Equip yourself with the skills to handle challenging situations, from unruly guests to unexpected crises. Develop effective problem-solving techniques that maintain your restaurant's reputation. Embark on a […]

Plan and Protect Your Business: Attend our NO COST WEBINAR and Build Your Business Continuity Plan in 4 Weeks. One unexpected event – a power outage, a cyberattack, a natural disaster – can detour your business. But there's good news! Join our webinar to learn how to build a rock-solid business continuity plan in just 4 weeks! All at no cost! This webinar is designed to empower you with the knowledge and tools you need to protect your business, no matter what challenges come your way. What you'll gain: ✅Business Resiliency Roadmap: Learn the essential steps to create your plan, from data backups to communication protocols. ✅Bite-sized action: Get weekly follow-up emails with actionable tasks, making it easy to build your plan step-by-step. ✅Peace of mind: Gain confidence knowing your business can weather any storm and keep thriving. ✅Need extra help on the road to resiliency? CalOSBA has your back with post-webinar office hours, where you can learn about best practices.   Register here: https://bit.ly/OD-101 When: Every 3rd Wednesday of the month, next webinar is on February 21, 2024. Time: 10:00 AM - 12:30 PM PST FB Event page : https://fb.me/e/1TBLulV5X   CalOSBA Homepage : https://outsmartdisaster.calosba.ca.gov/ Disclaimer: Outsmart Disaster is a disaster awareness campaign that includes […]