Register In today's competitive culinary landscape, outstanding food alone is no longer sufficient to ensure the success of a restaurant. Exceptional service and hospitality are the cornerstones of a memorable dining experience that keeps customers coming back. This workshop is a dynamic and immersive training workshop designed to empower restaurant owners, managers, and staff with the tools and knowledge to elevate their hospitality game to new heights. Key Workshop Highlights: Customer-Centric Service: Explore the principles of customer-centric service that go beyond simply taking orders and delivering food. Understand the art of actively listening, anticipating needs, and exceeding expectations. Effective Communication: Master the art of effective communication, from greeting guests to handling complaints with grace and professionalism. Understand the power of body language, tone, and words in creating a positive interaction. Team Building and Leadership: Discover how to build a cohesive and motivated team that shares a passion for exceptional hospitality. Learn leadership strategies to inspire your staff to consistently deliver outstanding service. Crisis Management and Problem-Solving: Equip yourself with the skills to handle challenging situations, from unruly guests to unexpected crises. Develop effective problem-solving techniques that maintain your restaurant's reputation. Embark on a […]
Register Damon Watkins, the Director of Finance & Operations for Cal Poly Center for Innovation & Entrepreneurship, is a motivated, personable business professional with a 15+ year track record in multiple aspects of financial control, management and policies/procedures. Learn how to create and modify financial reports, handle records, and manipulate costs, with a focus on payroll and state tax. QuickBooks Reporting lets you use your QuickBooks data to create interactive reports and gain better insight into your business. It quickly runs reports without sacrificing speed and performance for all QuickBooks users. 1099s are similar to a W-2 form, but are for non-employees. Businesses are required to issue 1099s to noncorporate service providers and certain incorporated service providers for payments made during the year. Federal law requires that all business owners file Forms 1099 for certain payments made during the year.
Register Design thinking is a human-centered, solution-focused approach to problem-solving that has rapidly gained recognition as a powerful tool for innovation. In this hands-on workshop, you will discover the fundamental principles and methodologies of design thinking and learn how to apply them to various challenges, from product development to process improvement and beyond. Led by Tim Clark, a seasoned product expert and founder of A Human Thing. During the training, we will: Present a refresher on the design thinking methodology Simplify the methodology in an easily remembered framework Establish the benefits of user-driven insights Share tools for boosting innovation, capturing new markets, and crafting compelling stories. Take away a clear repeatable process Whether you're new to design thinking or you're looking for a refresher course, this workshop will introduce you to the framework's benefits and methods. You'll learn the process and take away practical tools to deepen your innovation practice. Beneficial for product, experience, and service solutions.
Register Agenda: 8:30-9:30AM - Keynote Speaker 9:30-10AM - In Person Networking Join us for our first 2024 session of Coffee and Conversation, featuring Dr. Mallory Embree, Chief Science Officer and technical co-founder of Native Microbials. Dr. Embree brings a wealth of knowledge and experience, derived from her extensive academic and research background in bioengineering and microbial communities. Dr. Embree's journey began with a BS in Biomedical Engineering from Cal Poly, San Luis Obispo, followed by a PhD in Bioengineering from the University of California, San Diego. Her research stands at the forefront of microbial community study, employing innovative methodologies to explore both natural and synthetic ecosystems. With a focus on bioinformatics and multiple-omics datasets integration, her work examines the microbiome from a unique species-centric perspective. Founded in 2015, Native Microbials is at the vanguard of microbiome product commercialization. Their mission centers on enhancing the performance, efficiency, and sustainability of animals. A testament to their innovation is Galaxis Frontier, a groundbreaking probiotic that positively influences the rumen microbiome of dairy cows, thereby optimizing production efficiency and promoting animal health.
Register Join us for our upcoming webinar "Sales Strategies: How to Master the Market," where you'll have the unique opportunity to learn from Kristin Mehiel, a seasoned sales and marketing expert. This engaging workshop is perfect for anyone looking to sharpen their sales skills, from experienced professionals to those just starting out. You'll delve into the heart of market dynamics, discover effective sales strategies for both B2B and B2C markets, explore the impact of digital marketing on sales, and learn how to enhance sales knowledge in a practical and dynamic way. Kristin Mehiel is more than just our speaker; she's a fountain of knowledge with over 20 years in the field, blending experience with passion. From co-founding Mad Jack Snowsports to spearheading marketing at BizIQ, her journey is rich and varied, including significant roles at Experts Exchange, and Kibo. Kristin's approachable style and depth of insight make her the perfect mentor to guide you through the complexities of sales. Register now to take this step towards mastering your sales skills with one of the industry's most approachable and knowledgeable professionals.
8:30-9:30AM - Keynote Speaker: Logan Bartlett (joining virtually) 9:30-10AM - In Person Networking Logan Bartlett is a seasoned expert in the field of business investment and growth. Currently, a Managing Director at Redpoint on the Early-Growth team; his impressive career includes leading investments in high-potential companies such as Cyera, Cribl, FloQast, Ramp, Materialize, Monte Carlo, and Crossbeam. Additionally, Logan has played a pivotal role in supporting Redpoint's investment in Workato. Logan's insights are shaped by his extensive experience in enterprise software investments during his nearly six-year tenure at Battery Ventures before joining Redpoint. He is also known for his engaging interviews with influential founders and technologists on "The Logan Bartlett Show," his popular podcast. His unique perspectives and deep understanding of the startup ecosystem make him an invaluable resource for anyone looking to grow or start a business. About Redpoint Ventures: established in 1999, with a distinguished history of partnering with visionary founders to create and redefine markets. The firm invests in startups across various stages, from seed to growth. Redpoint has backed over 578 companies, including industry giants like Snowflake, Looker, Kustomer, Twilio, and Netflix. With 181 IPOs and M+A exits and managing $7.2 billion across multiple funds, Redpoint's expertise […]
Plan and Protect Your Business: Attend our NO COST WEBINAR and Build Your Business Continuity Plan in 4 Weeks. One unexpected event – a power outage, a cyberattack, a natural disaster – can detour your business. But there's good news! Join our webinar to learn how to build a rock-solid business continuity plan in just 4 weeks! All at no cost! This webinar is designed to empower you with the knowledge and tools you need to protect your business, no matter what challenges come your way. What you'll gain: ✅Business Resiliency Roadmap: Learn the essential steps to create your plan, from data backups to communication protocols. ✅Bite-sized action: Get weekly follow-up emails with actionable tasks, making it easy to build your plan step-by-step. ✅Peace of mind: Gain confidence knowing your business can weather any storm and keep thriving. ✅Need extra help on the road to resiliency? CalOSBA has your back with post-webinar office hours, where you can learn about best practices. Register here: https://bit.ly/OD-101 When: Every 3rd Wednesday of the month, next webinar is on February 21, 2024. Time: 10:00 AM - 12:30 PM PST FB Event page : https://fb.me/e/1TBLulV5X CalOSBA Homepage : https://outsmartdisaster.calosba.ca.gov/ Disclaimer: Outsmart Disaster is a disaster awareness campaign that includes […]