Register In today's competitive culinary landscape, outstanding food alone is no longer sufficient to ensure the success of a restaurant. Exceptional service and hospitality are the cornerstones of a memorable dining experience that keeps customers coming back. This workshop is a dynamic and immersive training workshop designed to empower restaurant owners, managers, and staff with the tools and knowledge to elevate their hospitality game to new heights. Key Workshop Highlights: Customer-Centric Service: Explore the principles of customer-centric service that go beyond simply taking orders and delivering food. Understand the art of actively listening, anticipating needs, and exceeding expectations. Effective Communication: Master the art of effective communication, from greeting guests to handling complaints with grace and professionalism. Understand the power of body language, tone, and words in creating a positive interaction. Team Building and Leadership: Discover how to build a cohesive and motivated team that shares a passion for exceptional hospitality. Learn leadership strategies to inspire your staff to consistently deliver outstanding service. Crisis Management and Problem-Solving: Equip yourself with the skills to handle challenging situations, from unruly guests to unexpected crises. Develop effective problem-solving techniques that maintain your restaurant's reputation. Embark on a […]
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Register Damon Watkins, the Director of Finance & Operations for Cal Poly Center for Innovation & Entrepreneurship, is a motivated, personable business professional with a 15+ year track record in multiple aspects of financial control, management and policies/procedures. Learn how to create and modify financial reports, handle records, and manipulate costs, with a focus on payroll and state tax. QuickBooks Reporting lets you use your QuickBooks data to create interactive reports and gain better insight into your business. It quickly runs reports without sacrificing speed and performance for all QuickBooks users. 1099s are similar to a W-2 form, but are for non-employees. Businesses are required to issue 1099s to noncorporate service providers and certain incorporated service providers for payments made during the year. Federal law requires that all business owners file Forms 1099 for certain payments made during the year.
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Register Design thinking is a human-centered, solution-focused approach to problem-solving that has rapidly gained recognition as a powerful tool for innovation. In this hands-on workshop, you will discover the fundamental principles and methodologies of design thinking and learn how to apply them to various challenges, from product development to process improvement and beyond. Led by Tim Clark, a seasoned product expert and founder of A Human Thing. During the training, we will: Present a refresher on the design thinking methodology Simplify the methodology in an easily remembered framework Establish the benefits of user-driven insights Share tools for boosting innovation, capturing new markets, and crafting compelling stories. Take away a clear repeatable process Whether you're new to design thinking or you're looking for a refresher course, this workshop will introduce you to the framework's benefits and methods. You'll learn the process and take away practical tools to deepen your innovation practice. Beneficial for product, experience, and service solutions.
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