Customer Development

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  • Customer Development: Crafting Your Business Edge

    CIE HotHouse + Zoom 872 Higuera St, San Luis Obispo, CA, United States

    Register Unlock the full potential of your business in this workshop dedicated to honing the core elements of customer development. Led by Kurt Friedmann, a seasoned entrepreneur and consultant with over 30 years of experience in entrepreneurship, sales management, and customer experience management. Kurt excels in aiding entrepreneurial companies and small businesses to enhance their customer understanding and sales expansion efforts. He is deeply involved in the startup ecosystem, serving as a mentor and advisor with the SBDC, and has significantly contributed to the success of numerous high-growth startups and established companies. Workshop Highlights: Crafting a Powerful Value Proposition: Learn the art of defining and communicating the unique value your business offers, making your product or service irresistible to your target market. Forming and Testing Assumptions: Discover strategies for developing informed assumptions about your customers and how to test these hypotheses in real-world scenarios efficiently. Identifying and Engaging Potential Customers: Master techniques for finding the right customers to speak with, ensuring you're gathering insights from those who matter most to your business. The Art of Inquiry: Equip yourself with the skills to ask compelling, insightful questions that elicit valuable responses, moving beyond superficial answers to uncover deep customer needs and motivations. […]

  • Mastering Restaurant Customer Service

    CIE HotHouse + Zoom 872 Higuera St, San Luis Obispo, CA, United States

    Register Join us for an informative and hands-on workshop led by local restaurateur Ben Arrona, who will guide you through the essential steps to deliver exceptional customer service in your restaurant. With years of experience in the restaurant industry, Ben will share his expertise on effective communication techniques for engaging with guests, best practices for both in-house and to-go service, and strategies for responding to customer complaints with grace and professionalism. This comprehensive workshop will equip your team with the skills needed to create memorable dining experiences that keep patrons coming back for more. Don’t miss this opportunity to transform your customer interactions and elevate your restaurant’s service standards.

  • Efficient Restaurant Operations: Time Management and Multitasking Strategies

    THE SANDBOX Paso Robles + Zoom 1345 Park St, Paso Robles, California, United States

    Join us for a focused workshop on time management and multitasking in the restaurant industry, led by Ben Arrona, a seasoned hospitality expert with over 25 years of experience. This session will cover key topics like prep and lead times, fire times (cook time), and practical multitasking techniques to help your restaurant run efficiently and on time. Ben, the owner of Benny’s Pizza Palace & Social Club in SLO, brings his extensive knowledge of managing successful restaurants, including his experience with a commercial kitchen supporting caterers and pop-up restaurants. With a background in teaching and ongoing studies at the University of Oxford, Ben is well-equipped to share actionable insights that can make a real difference in your day-to-day operations. Don’t miss this chance to learn from a true industry professional.

  • The Customer Connection: Service Essentials for Restaurants

    The Launch Pad, Grover Beach + Zoom 391 Front St, Suite E, Grover Beach, CA, United States

    Register Great customer service is the secret ingredient to a thriving restaurant. Join us for an interactive workshop with seasoned restaurateur Ben Arrona, who will share insider strategies to enhance guest interactions and build lasting customer loyalty. In this hands-on session, you’ll learn: Proven communication techniques to engage and delight guests Best practices for seamless in-house and to-go service How to handle customer complaints with confidence and professionalism Whether you’re a restaurant owner, manager, or front-line staff, this workshop will equip your team with the tools to create memorable dining experiences that keep customers coming back. Don’t miss this opportunity to refine your service skills and set your restaurant apart!