Customer Development

Register Join us for an informative and hands-on workshop led by local restaurateur Ben Arrona, who will guide you through the essential steps to deliver exceptional customer service in your restaurant. With years of experience in the restaurant industry, Ben will share his expertise on effective communication techniques for engaging with guests, best practices for both in-house and to-go service, and strategies for responding to customer complaints with grace and professionalism. This comprehensive workshop will equip your team with the skills needed to create memorable dining experiences that keep patrons coming back for more. Don’t miss this opportunity to transform your customer interactions and elevate your restaurant’s service standards.

Join us for a focused workshop on time management and multitasking in the restaurant industry, led by Ben Arrona, a seasoned hospitality expert with over 25 years of experience. This session will cover key topics like prep and lead times, fire times (cook time), and practical multitasking techniques to help your restaurant run efficiently and on time. Ben, the owner of Benny’s Pizza Palace & Social Club in SLO, brings his extensive knowledge of managing successful restaurants, including his experience with a commercial kitchen supporting caterers and pop-up restaurants. With a background in teaching and ongoing studies at the University of Oxford, Ben is well-equipped to share actionable insights that can make a real difference in your day-to-day operations. Don’t miss this chance to learn from a true industry professional.